TEAM FINLAND

Team Finland. Foto: Claire Dennington

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Concept: HANDS ON DEMAND DELIVERY SERVICE

The Issue
Shopping is a social and sensorial experience you do not want to lose. It is the carrying of your
shopping home you can live without - because you are too fragile for any load, or because of
extensive shopping, or because you are much too busy to do it yourself. What you want is a
service.

What is it?
Hands On Demand is a user-centred and flexible delivery service. The service allows you to
shop and ensures the delivery of the goods at home when it best fits your schedule.

How does it work?
A key element of the service is human interaction and individual service: your goods are
delivered by someone you choose and trust. The service can be booked in the shop or online
and paid together with the shopping.

BENEFITS

    Client

• empowering and inclusive: the client can go shopping regardless of his/her functional abilities
• a rewarding shopping experience, no more physical & mental overload and stress
• saves time and energy
• flexibility, ease of organising daily activities
• supporting social interaction
• cost-effective
  
  Employee

• supports participation in society: job opportunities
• flexible working hours
• well-being – physical exercise
• social interaction
• payment by contract
• salary or in-kind payment
  
  Commercial potential / Shop

• keeps and gains satisfied clients
• size of the shopping basket grows, encourages more impulsive buying
• image/brand value grows together with corporate social responsibility
• enhancing competitive advantage
  
  Commercial potential / Service Provider

• volumes of transactions may grow tremendously
• option: license fees
• opportunity: advertising income

     Society

• sustainability and inclusion: participation and empowerment of citizens
• lack of workforce: supports diversity of labour force
• growth of service sector: encourages public-private partnerships
• user-driven innovations: users as experts